All sales of Recharge are final with no refund or exchange permitted. You are responsible for the mobile number you purchase Recharge for and all charges that result from those purchases. Spear UC is not responsible for any purchase of Recharge for an incorrect mobile number However, if in a transaction performed by you on the Site, money has been charged to your card or bank account and a Recharge is not delivered within 24 hours of your completion of the transaction then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page. Please include in the email the following details – the mobile number, operator name, Recharge value, Transaction date and Order Number. Spear UC shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then we will credit your Spear UC account with the required amount.